A Day of Idiotic Proportions

Let's see...realizing that everyone is not a dedicated hospitality worker (or in hospitality period, for those undedicated individuals) I apply to the concept of this post a common principal: that of give and take. If you give 100 percent, then you should readily expect 100 percent. HOWEVER, if certain individuals decide they shall board the Train of Delusion by believing that giving 45 percent will reap them 100 or more then it is the rest of the world's job to inform them that they are MOST SADLY mistaken. 

Fifty or more calls about temperature for a room should NOT be necessary for initiative to be taken by the workers labeled as 'dedicated' by corporate training. Corporate training while effective in its theory, fails to maintain its penultimate influence outside of the training room-and while I am here, let's take a moment to ponder the life of brand training and the course that it runs-from one ear through the other :-)

A. Initial reaction to presented material takes attendee of training off guard; therefore, the material is brought during the moments of its greatest influence-the moment during which it either takes root or falls by the wayside, battered by the winds of rejection.

B. Continuing presentations will begin an imprint of attitude in one's mind (i.e. the thoughts 'oh wow, this is so true, I can compare this to situations I deal with everyday!' or 'fuck this stupid shit'.)

C. Depending on the class, participants may be called to engage by activity or offering an experience to contribute to the greater goal of the material. At this point, you have either won or lost a certain number of your participants. The material given during brand training at this point is probably bouncing about the room, searching for a willing mind to sink into and grow inside of.  Sadly, this happens far too seldomly...

D. While a fresh and new idea, the material taken from the course is vivid in the minds of those who attended. They can take from it what they will, or be the imbeciles they may desire to be, resolving not to care and refusing to take anything from it that will change their current modus operandi. 

Which brings me to...YOU.

Do me a favor and remember that we as hospitality workers are SUPPOSED to be working toward the same goal-pleasing the guest., whether that guest be in their room or in function space overseeing a meeting. Presenting yourself as rude to one in charge of taking care of these meetings will only confirm the rumors about you that are likely floating around the property, and unnecessarily place you in the category of "bitchassness". Yes, damnit, I said it! B-I-T-C-H-A-S-S-N -E-S-S ! Write it down, look it up, and GET YOURSELF TOGETHER!!! Please and thank you! It will make a VERY successful meeting and cause your boss less headache.

-Cheers,

The Ice King